Terms & Conditions
Please read these terms carefully before using our website or making any purchase
Last Updated: December 26, 2025
Introduction
Welcome to SyriaPhone. These Terms and Conditions outline the rules and regulations for the use of SyriaPhone's website and the purchase of products from it.
By using this website or making a purchase, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to modify these terms at any time, and you will be notified of any significant changes.
Use of Website
When using our website, you agree to:
Permitted Uses
- Browse products and information available on the website
- Purchase products for personal use
- Contact us through available communication channels
Prohibited Uses
- Use the website for any illegal or unauthorized purpose
- Attempt unauthorized access to any part of the website
- Copy, modify, or distribute any content from the website without permission
- Interfere with or disrupt the operation of the website or servers
Orders and Pricing
When placing an order through our website:
- All prices are displayed in USD and Syrian Pounds and subject to change without prior notice
- We reserve the right to accept or refuse any order for any reason
- Order confirmation means our acceptance of your order and creates a binding contract
- In case of a pricing error, we will notify you and offer the option to continue or cancel the order
Payment
We accept the following payment methods:
- Cash on delivery (for orders within Damascus)
- Local bank transfer
- Direct payment at our branch
Shipping and Delivery
Shipping and delivery information:
- We provide delivery within Damascus and Syrian governorates
- Delivery cost within Damascus: Free for orders above 5 million Syrian Pounds
- Delivery time: 1-3 business days within Damascus, 3-7 days to governorates
- Product must be inspected upon delivery and any issues reported immediately
Return and Exchange Policy
We want you to be completely satisfied with your purchase. Our return and exchange policy:
Return and Exchange Conditions
- Products can be returned or exchanged within 7 days of receipt in case of manufacturing defects
- Product must be in original condition with all accessories and packaging
- Please contact us first before returning any product
- Returned product will be inspected before approving return or exchange
Non-Returnable Products
- Used or damaged products due to misuse
- Products without original packaging or complete accessories
Warranty
We provide the following warranty on all our products:
- One week warranty against manufacturing defects
- One month hardware warranty (physical components)
- One year software warranty (software and operating system)
Limitation of Liability
We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our products or website, including but not limited to loss of data or profits. Our maximum liability is limited to the amount paid for the product.
Intellectual Property
All content on this website, including text, images, logos, and graphics, is owned by SyriaPhone and protected under copyright and intellectual property laws. No content may be copied, distributed, or modified without prior written permission.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Syrian Arab Republic. Any disputes arising from these terms will be resolved in the competent Syrian courts.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated 'Last Updated' date. Your continued use of the website after any changes constitutes acceptance of the modified terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us: